Return & Refund Policy – Sooplix

We hope you love what you ordered. If something is not quite right, we’re here to help.

1. Return Eligibility

To be eligible for a return, items must be:

• Unused, unworn, unwashed, undamaged, and in their original condition
• Returned with all original packaging, labels, and tags attached
• Returned within 30 days of delivery

Items that do not meet these conditions may not be accepted.

2. How to Request a Return

Email service@sooplix.com with your order number and the item or items you would like to return. Once your request is approved, we will send return instructions.

Please include your order confirmation inside the package. Returns sent without prior approval may not be accepted.

3. Return Shipping

Unless the item is defective, incorrect, or sent in error, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service because we cannot take responsibility for lost return packages.

4. Refunds

After we receive and inspect your return, we will email you with the outcome. If approved:

• The refund will be issued to your original payment method.
• Processing may take up to 7 business days.
• If the entire order is returned, the original shipping charge may also be refunded where applicable.

Your bank or payment provider may need additional time to complete the transaction.

5. Exchanges

For a different style, size, or color, the fastest option is to return the original item and place a new order.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, email service@sooplix.com within 7 days of delivery. Include your order number and clear photos so we can review the issue promptly.

7. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page.

8. Need Help?

For return or refund questions, email service@sooplix.com.